Refund policy

RETURN AND REFUND POLICY

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

RETURN ELIGIBILITY

To be eligible for a return, the item must be:

• Unopened, unused, and in its original sealed packaging
• In the same condition in which it was received
• Accompanied by the receipt or proof of purchase

For hygiene and safety reasons, opened, used, or unsealed skincare and personal care products cannot be returned unless they arrived damaged, defective, or incorrect.

HOW TO REQUEST A RETURN

Before returning any item, please contact us at:

aoa080888@outlook.com

Please include your order number, reason for the return, and clear photos if the item is damaged, defective, or incorrect.

After your return request is approved, we will provide return instructions. Returns sent without prior authorization will not be accepted.

Approved returns should be sent to:

Mars Shipping Service LLC
21331 Clay Road
Katy, TX 77449
United States
Phone: +1 601-988-7771

Please do not send your return until you have received approval and return instructions from us.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at aoa080888@outlook.com.

Please provide your order number and clear photos of the product, packaging, and shipping label. Once verified, we will arrange an appropriate replacement or refund and cover the approved return shipping cost.

RETURN SHIPPING COSTS

For returns caused by a change of mind, an incorrect item ordered, or an incorrect delivery address provided by the customer, the customer is responsible for return shipping costs.

For verified damaged, defective, or incorrect items caused by us, we will cover the approved return shipping cost.

Original shipping charges are non-refundable unless the return results from our error.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Opened, used, or unsealed skincare and personal care products
• Items returned without prior authorization
• Items that are damaged after delivery due to misuse or improper storage
• Sale or clearance items
• Gift cards

Please contact us if you have questions about whether your item is eligible for return.

EXCHANGES

We do not offer direct exchanges. The fastest way to receive a different item is to return the eligible product. Once the return is approved, you may place a new order separately.

REFUNDS

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at aoa080888@outlook.com.

Need Help? For any questions regarding returns and refunds, please contact us:

  • Company Name: YUANDAI INTERNATIONAL LIMITED

  • Email: aoa080888@outlook.com